Rayners is pleased to announce a significant enhancement to its Rayner Care team with the addition of Daniel Timms, a dedicated Gravotech specialist. This strategic appointment is designed to elevate customer service, optimise technical support, and provide unparalleled Gravotech engraving expertise to the funeral industry.
Daniel Timms brings extensive experience with the Gravotech range of engravers, positioning him as a leading resource for businesses in the funeral sector seeking expert guidance and support. His role complements Rayner Care’s established technical support services, which already offer customers peace of mind through comprehensive support packages and extended warranties.
Rayner Care’s support packages are tailored to meet a variety of needs and budgets, offering services such as:
- Annual Service
- 24-Hour Remote Support
- Software Updates
- On-Site Response
- Training
- Workshop Repairs
Joining forces with Kevin Rayner and Kyan Rayner, Daniel’s expertise in the Gravotech engraver range strengthens the team’s ability to deliver high-quality service and technical support.
Kevin Rayner, managing director of Rayners, said: “KP Rayner is entering a pivotal phase of growth. Dan’s extensive knowledge and hands-on experience with Gravotech Engravers will ensure that with Rayner Care, we can enhance our offering and deliver exceptional customer support, while building a strong foundation for sustainable growth in 2025 and beyond.
“Our objective is clear. We aim to enhance our operations, align more closely with our funeral directors and the industry, and continue delivering innovative solutions that meet and exceed market demands.”
This addition to the Rayner Care team underscores Rayners’ commitment to providing industry-leading technical support and innovation, ensuring customers receive the highest quality service and solutions.
For more information, please visit kprayner.co.uk.
