FBCA praises Sirhowy Valley Crem for ‘excellent level of service’
The inspection involved scrutinising six separate key areas of service delivery, through discussion and viewing of more than 80 points of interest
FBCA inspector Paul Rayson has praised Westerleigh Group’s Sirhowy Valley Crematorium for offering “an excellent level of service”, saying that he “did not feel it necessary to make any recommendations”.
It comes after Rayson conducted a Crematorium Compliance Scheme inspection at the facility in September.
The inspection involved scrutinising six separate key areas of service delivery, through discussion and viewing of more than 80 points of interest.
Rayson found the crematorium “to be operating in accordance with the three key areas of compliance: 1. The Cremation Regulations 2009, relating to statutory documentation; 2. The Defra Process Guidance notes 5/12, relating to cremation; and 3. The Code of Cremation Practice, relating to all aspects of the service”.
The crematorium scored 100% for administration, ceremony facilities, and service and staff.
Jon Deacon, manager of Sirhowy Valley Crematorium, said: “I was particularly pleased to see the FBCA inspector award full marks for ‘Service and Staff’. People are at the heart of everything we do, as we strive to provide exceptional service and care to the families we support.
“Whether we’ve been entrusted to help organise, and deliver, a funeral service or have been asked to help the bereaved memorialise their loved ones in our grounds or through a wide variety of other options, we aim to provide the highest level of service which we can only do by having the right people in place.”
He added: “Getting full marks from the FBCA inspector for ‘Service and Staff’ is a valuable, and welcome, endorsement of everything we aim to do, every day.
“We also received top marks for ceremony facilities, which endorses our efforts to ensure every service here is as uniquely personal as possible and delivered to the very highest standards.”
